Try With Confidence: Simple Returns for Your Peace of Mind
At LYV, we want you to shop confidently knowing that we have a customer-friendly return policy in place. Here’s everything you need to know to ensure a smooth returns process:
Easy Returns Within 30 Days
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You have up to 30 calendar days from your purchase date to initiate a return for a full refund.
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Items must be unopened, unused, and in their original condition to qualify for a return or exchange.
How to Return an Item
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Contact Us First: Email us at shopmylyv@gmail.com with your order details to get return approval.
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Ship Your Item: Once approved, send your item back to the provided address. Note: Items sent back without prior approval will not be accepted.
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Processing Fee: A small $5 processing fee will be deducted from your refund.
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Refund Timing: After we inspect your return, we’ll notify you of approval. Refunds are processed to your original payment method within 3-5 business days, though bank processing times may vary.
Exclusions and Special Cases
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Promotional Orders: Items purchased during sales promotions (e.g., BOGO, 50% off) are final sale and cannot be returned or exchanged.
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Damaged Items: If you receive a defective or incorrect item, contact us immediately with proof (photos). We’ll make it right at no cost to you.
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European Union Customers: If shipping to the EU, you may cancel or return within 14 days, provided the item is unused, with tags, and in its original packaging. Proof of purchase is required.
Questions? We’re Here to Help! For any issues or clarifications, email us at shopmylyv@gmail.com. We’re dedicated to ensuring your shopping experience is seamless and worry-free.
For full details, please refer to our Refund Policy.
